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Frequently Asked Questions

What is the minimum order?

Our minimum order for screen printing is 36 pieces (garments) for 1-4 colors and 60 pieces for 5+ colors.

Our minimum order for heat press decoration is 12 pieces of the same design.

Our minimum order for embroidery is 6 pieces of the same design.

Do you offer price breaks for larger orders?

Pricing Tiers for Screen Printing: Please note that all items must feature both the same design and ink color. Our pricing tiers begin at a minimum order of 36 pieces. The first savings level starts at 72 pieces, followed by 144, 300, and 500 units.

Pricing Tiers for Embroidery: The minimum order for embroidery is 24 pieces. Enjoy the first savings level when you order 50 pieces, followed by 100, 200, and 500 units. Additionally, we offer bulk pricing for different thread colors, provided that you meet the minimum requirement of 24 pieces per thread color.

How long will my order take to complete?

Upon final art approval, the majority of orders are typically processed and ready within 12-15 business days. Our team schedules orders promptly at the time they are placed.

We would love to make your next order a easy and pleasant experience. Check out our article, Maximizing Success: A Comprehensive Guide to Collaborating with Professional Screen Printing, Embroidery, and Promotional Items Companies for helpful tips.

Do you offer a rush service for screen printed garments?

We understand the importance of rush orders, and we are more than happy to accommodate them. Feel free to request a rush order, and we will do our best to expedite it to meet your specific needs. However, please note that for rush orders, there will be an additional upcharge. Rest assured, we will communicate any additional costs before finalizing your order. Your satisfaction is our priority, and we aim to provide a seamless and transparent ordering

Do you have set-up fees?

Screen Printing: For each color in a design, a separate individual screen is necessary. The cost for each screen is a one-time fee of $25 per design or imprint location. For instance, if your design includes both a back print and a left chest print, they require separate screens as they differ in size and positioning.

Embroidery: To prepare each design for embroidery, our embroidery department will digitize it. The digitizing fee for each design is $35, and this is a one-time charge unless the design undergoes a size change of 15% or more. Rest assured that we’ll ensure your design is skillfully digitized to achieve the best results for your embroidered items.

How do I receive a quote?

To receive a quote, kindly send the following information to

  • Artwork: Please attach clear screenshots, mockups, or print-ready files for each design.
  • Type of Decoration: Specify whether you require screen printing, embroidery, or any other decoration method.
  • Garment Brand and Style: Let us know your preferred brand and style for the garments. You can check our recommended styles by clicking here (include the link).
  • Total Quantity per Design: Mention the quantity required for each design.
  • Pickup or Ship: Inform us whether you prefer to pick up the order or need shipping. Provide your zip code for a rough shipping estimate.
  • Date Needed By: Tell us the deadline for your order.

Please be aware that we strive to respond to all emails within 24-36 business hours. However, some responses may take longer. Rest assured, we will do our best to provide you with a prompt and accurate quote to meet your requirements.

Learn more about how to order screen printed shirts within our resource section.

What types of items can be embroidered?

Our embroidery services cover a wide range of items, including caps, jackets, sweatshirts, sweatpants, denim shirts, golf shirts, towels, duffel bags, infant items, bath towels, robes, tote bags, backpacks, and more. If you have specific embroidery needs or ideas, don’t hesitate to reach out to our customer service team members. They will be more than happy to assist you with any queries or creative concepts you may have. Feel free to discuss your requirements with us, and we’ll ensure your embroidered items meet your expectations with the highest quality craftsmanship.

How do I place an order?

To maintain an efficient process, we exclusively accept quotes and orders via email at:

*Please be aware that we make every effort to respond to all emails within 24-36 business hours. However, some responses may take longer than anticipated. Rest assured, we value your inquiry and will address it as promptly as possible.

There can be a lot of detail which goes into placing an order, yet we can provided a glossary to help explain some of those details. Check out our Comprehensive Glossary for Screen Printing, Heat Press Transfers, Embroidery, and Promotional Items to make the process easier.


Which payment options do you accept?

We accept credit cards, debit, and checks. Invoices are sent through Printavo and the fees are not passed on to the customer. If you have any questions regarding payment methods, please don’t hesitate to reach out to us via email. Our team will be glad to assist you with any payment-related inquiries. ACH payments are prefered for orders over $5,000.

What are the artwork requirements?

Screen Printing: For optimal results, we kindly request that all artwork provided has a resolution of at least 300 dpi and is sized to scale or provided in a resizable vector file format.

Embroidery: We need the files to be an .emb or .dst file.

If you don’t have these files, we offer vectorizing ($50 for simple logos) and digitizing services ($35 per art file). Please email us about your art files and our requirements.

Learn more about Demystifying Design Files: A Guide for Screen Printing and Embroidery within our resource section.

Do you provide printed samples?

For screen printing, we can’t offer samples since there’s a lengthy & laborious screen setup involved yet can decorate a sample with a heat transfer for orders of 1,000 or more garments.

For embroidery, we can provide a sewout sample on a piece of fabric.

Please let us know what decoration method you had in mind so I can provide better assistance and accurate pricing.

Do you provide mockups?

Yes, we provide mockups for screen printing, heat transfers and embroidery.

Once payment is received, we will promptly create the mock-up(s) and email them to you within one business day. You will have the opportunity for one free revision per mock-up; any additional revisions may incur extra charges.

To ensure accurate print size and placement, we will match the mock-up(s) unless you provide specific information. Otherwise, we will create a general print size and do our best to align the print placement with the mock-up. If you have particular dimensions in mind, kindly inform us at the time of artwork submission.

Additionally, if you have previously printed the design with another printer, please share as much relevant information as possible, as this will help us ensure a successful match to your requirements.

What shirt brands do you carry?

To provide our customers with the most extensive range of options, we collaborate with over 70 vendors worldwide, offering an unparalleled selection of blanks. Check out this article, Choosing the Perfect T Shirt: A Comprehensive Guide for Every Occasion before placing your order.

Standard Brands and Large Inventory:

High Quality:


Hats and Headwear:

We specialize in the apparel needs for construction-related companies. Learn more about how Partnering with a Local Screen Printing Company for Work Wear can make your role easier.


Do you accept customer-supplied garments?

We do not accept customer-supplied garments unless drop shipped from a major distributor – Sanmar and S&S Activewear. We will accept new garments for embroidery less than 36 pieces, no longer in their individual packaging. The customer is responsible for counting and sorting all garments by model number, size, color and quantity. We reserve the right to refuse any customer-supplied garments.

If you have a specific situation or inquiry, please feel free to contact us via email to discuss further.

Can you screen print over a zipper hoodie?

Yes, we can screen print over zipper hoodies that require the design placement to be over the entire front of the garment.

What other customization options are available?

We offer a ton of options beyond screen printing and embroidery. Click each item for more info.

  • Neck Tags
  • Hem Tags
  • Custom Tie Dye
  • Printed Patches
  • Embroidered Patches
  • Cutting Services
  • Sewing Services
  • Buttons
  • Socks
  • Custom Hats & Beanies
  • Custom Apparel
  • Glassware
  • Folding and Bagging
  • Raw Edge Canvas Patches
  • 3D Rubber Patches
  • Live Printing

If I am drop shipping my garments to you, where should I send them?

You may send your garments as follows until the end of March:

Your company name and PO # (Job Name)
Heart and Hook Apparel
14131 N Rio Vista Blvd #6
Peoria, AZ 85381

Our new address, starting April 1st is the following:

Heart and Hook Apparel
421 S. 89th Place
Mesa, AZ 85212

Read more about our move here.


What is the proof/approval process?

When you place a new order with us, we will promptly send you an art proof for your review. This proof will include details such as the size, Pantone colors, and overall placement of your print job. We kindly request that you carefully examine the proof because once it’s approved, we will proceed with printing exactly as shown in the proof.

You can expect to receive the art proof within 1-2 business days after we have received all the necessary forms and art files. If, for any reason, you do not receive the proof within this timeframe, please bring it to our attention so we can address the issue. Sometimes, incorrect email addresses or technical glitches may cause delays or issues with email delivery.

To ensure smooth communication during the proof and approval process, we also request that you set up your email account to send a confirmed receipt of emails. This way, you will have the assurance that we received your reply and art approval. If we don’t receive your approval, we cannot proceed with your job. The confirmed receipt feature ensures that both parties are notified and helps us avoid any miscommunication.

Our goal is to provide you with the best possible service, and the art proof step is crucial to ensure your satisfaction with the final product.

Please feel free to reach out to us if you have any questions or need further assistance during the proof/approval process.